Desktop Application Users
Action Required by October 30
The desktop application you use to access The Bridge is being retired. To maintain uninterrupted access, you'll need to install Treasury Browser, the new desktop application for accessing The Bridge, by October 30.
Please follow the steps and guides below to complete your transition.
Getting Started
Installing Treasury Browser takes about 15 minutes. Follow the steps below to complete your transition.
Step 1: Locate Your Transition Credentials
Your transition credentials were emailed on September 21 from [email protected].
Can't find the email? Please check your spam or junk folder or contact our team for assistance.
Step 2: Download Treasury Browser
Select the appropriate version for your computer:
Install Treasury Browser for Windows
Install Treasury Browser for Mac
This step-by-step transition guide includes detailed instructions and screenshots to walk you through the process.
Step 3: Sign In and Complete Setup
Open Treasury Browser and sign in using your transition credentials to establish access to The Bridge.
Estimated time: 15 minutes
Need Assistance?
Questions about your transition? Our team is here to help.
Email: [email protected]
Call: 952.542.5100
For a smooth transition, please review the important dates and FAQs below.
Important Dates and Milestones
DATE
WHAT YOU NEED TO KNOW
September 21
Transition Credentials Delivered
October 30
Complete installation by this date
November 6
Current desktop application access ends
FAQs
General Information
What is changing in The Bridge?
The Bridge is getting an updated look, enhanced security features, and a more modern user experience. The banking tools and functionality you rely on today will remain the same.
Will my account information, users, templates, and settings remain the same?
Yes. Your account information, users, permissions, templates, and settings will carry over to the updated version of The Bridge.
What is Treasury Browser?
Treasury Browser is the name of the new desktop application used to access The Bridge. If you currently log in using a desktop application, you'll begin seeing the name Treasury Browser in future communications and instructions.
How do I install Treasury Browser?
Download Treasury Browser from the The Bridge login page on BWBMN.com. For step-by-step installation instructions, refer to the Treasury Browser Installation Guide.
Do I need to involve my IT team or technology provider?
While we anticipate users will be able to complete the Treasury Browser installation on their own, we recommend sharing this information with your technology team in the event support is needed.
What happens if I do not complete the required steps by October 30?
If you do not complete Treasury Browser install and establish your access by October 30, you may lose access to The Bridge until the required setup steps are completed. We encourage you to complete your transition as soon as possible after receiving your setup instructions.
Can I continue using my current access method after September 21?
You may continue using your current access method during the transition period. However, all required setup steps must be completed by October 30 to maintain uninterrupted access to The Bridge.
How will I know if I'm using the right desktop application?
After installing the new application, you'll see a new desktop icon on your computer. Use this icon to access The Bridge going forward.
Can I delete my old The Bridge desktop icon?
Yes. After installing Treasury Browser, we recommend you remove or unpin your previous The Bridge icon and use Treasury Browser to access The Bridge going forward.
I’ve installed an launched Treasury Browser, but I don't see the The Bridge tile I’m used to selecting to access my accounts. What should I select?
As part of the update, the previous The Bridge tile has been replaced with Treasury Browser. Select Treasury Browser to access your accounts.
The Bridge is stuck on a loading screen. What should I do?
If The Bridge appears to be stuck on a loading screen after you select the Corporate Treasury tile, select the Refresh button in the upper-left corner of the screen.
Will the update affect my accounting software connection?
No. Existing connections to accounting software, such as QuickBooks, will continue to work as they do today. No action is required.
Security & Authentication
What is an Activation Key, and where do I find it?
An Activation Key is used to verify your identity when setting up The Bridge on a new computer or mobile device. Your Activation Key will be provided in the credential package sent on September 21 from [email protected]. Be sure to save this information, as it will be needed during setup.
Do I need to create an Authentication Password?
An Authentication Password (sometimes called an Out of Band or OOB PIN) is used to verify your identity when approving ACH and wire transactions.
If you've set one up in the past, no further action is required.
If you're prompted to create one during setup and do not use ACH or wire services, you can select Skip. You can always set up an Authentication Password later if your needs change.
What should I do if I can't find my credential package email?
First, search your inbox for messages from [email protected] and check your junk or spam folders. If you're unable to locate the email, please contact Bridgewater Bank for assistance at [email protected] or 952.542.5100.
Navigation & User Experience
I can't find the menu options I used before. Where did they go?
In the updated version of The Bridge, the menu options previously displayed across the top of the screen have been consolidated under Menu in the upper-left corner of the page.
What are the tabs at the top of my screen?
The updated version of The Bridge includes tabbed navigation. When you open a feature or service, it appears in its own tab, making it easier to move between tasks without returning to the main menu.
Where can I find the search feature?
To search within The Bridge, select the down arrow next to the search field to expand the available search options.
Where can I find user guides and training materials?
User guides, training materials, and other helpful resources are available at BWBMN.com/TheBridge.
Once you're logged in to The Bridge, you can also access user guides by selecting Menu > My Settings > File Vault > Public Vault.
Where can I find important messages and announcements?
In the updated version of The Bridge, messages and announcements are no longer displayed as banners across the top of the screen. Instead, you'll see an indicator when a new message is available. Select the Bulletins button on the Dashboard to view messages, announcements, and important notifications.
Why don't I see all of my accounts on the Dashboard?
In the updated version of The Bridge, accounts are grouped by account type on the Dashboard. Select an account category, such as Checking, Savings, or Loans, to view all accounts within that group.
Where can I find my transaction history?
To view transaction history, select the account you'd like to review from the Dashboard. Recent transactions and account activity will be displayed for that account.
Where can I find my statements?
To view statements and other electronic documents, select Menu > Account Information > E-Documents.
Where can I find my reports?
Reports are available under Menu > Reports. Select Balance Reports to view balance reporting information and other available reports.
Where can I find stop payments?
To place a stop payment, select Menu > Stop Payments > Request Stop Payment.
Payments & Treasury Services
How will I know if a payment needs my approval?
If a payment is awaiting your approval, it will appear in the Notifications section of the Dashboard. Select the notification to navigate directly to the payment and take action.
How will I know if there are ACH Filter exceptions that require my attention?
If an ACH Filter exception requires review, it will appear in the Notifications section of the Dashboard. Select the notification to navigate directly to the exception and take action.
How do I transfer funds between my accounts?
To transfer funds between your Bridgewater Bank accounts, select Menu > Payments > Account Transfer.
Where can I find Bill Pay?
Bill Pay is accessed from the home page rather than the Menu. Select the Bill Pay tile to manage payments and payees.
Where can I find Check Positive Pay?
Check Positive Pay is accessed from the home page rather than the Menu. Select the Check Positive Pay tile to review and manage check exceptions.
How do I view my mobile deposit history?
To view mobile deposit activity, select Menu > Deposits > Mobile Deposits.
Explore Your Updated Bridge Experience
Click the button below to access user guides, helpful resources, and tips for navigating the new interface.