The Bridge Upgrade
The Bridge has been updated with a refreshed look, enhanced security, and a more modern experience.
Action Required by October 30
Select your current access method below to view your next steps.
How do you access The Bridge?
Please select the option that best describes how you currently log in to view the information and instructions specific to you.
Log In from Your Desktop
Log In from the Website
User Guides
The guides below offer step-by-step support to help you move through the updated Bridge experience with confidence.
Access The Bridge
Make Payments
Set Up Payment Approval
Fraud Management
Account Tools & Navigation
FAQs
General Information
What is changing in The Bridge?
The Bridge is getting an updated look, enhanced security features, and a more modern user experience. The banking tools and functionality you rely on today will remain the same.
Will my account information, users, templates, and settings remain the same?
Yes. Your account information, users, permissions, templates, and settings will carry over to the updated version of The Bridge.
Will the update affect my accounting software connection?
No. Existing connections to accounting software, such as QuickBooks, will continue to work as they do today. No action is required.
Navigation & User Experience
I can't find the menu options I used before. Where did they go?
In the updated version of The Bridge, the menu options previously displayed across the top of the screen have been consolidated under Menu in the upper-left corner of the page.
What are the tabs at the top of my screen?
The updated version of The Bridge includes tabbed navigation. When you open a feature or service, it appears in its own tab, making it easier to move between tasks without returning to the main menu.
Where can I find the search feature?
To search within The Bridge, select the down arrow next to the search field to expand the available search options.
Where can I find user guides and training materials?
User guides are available above on this webpage.
Once you're logged in to The Bridge, you can also access user guides by selecting Menu > My Settings > File Vault > Public Vault.
Where can I find important messages and announcements?
In the updated version of The Bridge, messages and announcements are no longer displayed as banners across the top of the screen. Instead, you'll see an indicator when a message is available. Select the Bulletins button on the Dashboard to view messages, announcements, and important notifications.
Why don't I see all of my accounts on the Dashboard?
In the updated version of The Bridge, accounts are grouped by account type on the Dashboard. Select an account category, such as Checking, Savings, or Loans, to view all accounts within that group.
Where can I find my transaction history?
To view transaction history, select the account you'd like to review from the Dashboard. Recent transactions and account activity will be displayed for that account.
Where can I find my statements?
To view statements and other electronic documents, select Menu > Account Information > E-Documents.
Where can I find my reports?
Reports are available under Menu > Reports. Select Balance Reports to view balance reporting information and other available reports.
Where can I find stop payments?
To place a stop payment, select Menu > Stop Payments > Request Stop Payment.
Payments & Treasury Services
How will I know if a payment needs my approval?
If a payment is awaiting your approval, it will appear in the Notifications section of the Dashboard. Select the notification to navigate directly to the payment and take action.
How will I know if there are ACH Filter exceptions that require my attention?
If an ACH Filter exception requires review, it will appear in the Notifications section of the Dashboard. Select the notification to navigate directly to the exception and take action.
How do I transfer funds between my accounts?
To transfer funds between your Bridgewater Bank accounts, select Menu > Payments > Account Transfer.
Where can I find Bill Pay?
Bill Pay is accessed from the home page rather than the Menu. Select the Bill Pay tile to manage payments and payees.
Where can I find Check Positive Pay?
Check Positive Pay is accessed from the home page rather than the Menu. Select the Check Positive Pay tile to review and manage check exceptions.
How do I view my mobile deposit history?
To view mobile deposit activity, select Menu > Deposits > Mobile Deposits.