Personal & Business Banking

Do I need to re-register?
No. If you were already enrolled in Bridgewater’s digital banking before July 25, 2025, you automatically have access to the new platform but have your SSN or TIN ready - you'll need it for your first login.

Did my login credentials change?
Your username and password are the same. If you're unsure of your login credentials, please call us at 952.893.6868 and we’ll be happy to help.

Will Face ID or Touch ID still work?
You’ll need to log in manually the first time, then you can re-enable biometric login in your settings.

What devices are supported?
The new app works on most Apple and Android devices. We recommend updating your operating system to the latest version for best performance.

Is the look and feel of the new platform different from what I’m used to?
Yes. We’ve introduced a modern, intuitive design to help you easily navigate your accounts, track spending, and manage transfers—all from one streamlined dashboard.

Will I still be able to transfer money between accounts or to other people?
Absolutely. You’ll continue to enjoy the convenience of both internal and external transfers.

• Internal transfers between your Bridgewater accounts—or to another Bridgewater client—are still available and even more seamless in our upgraded platform.
• External transfers to or from your personal accounts at other financial institutions are also supported, giving you flexibility to move money wherever you need it. Please note that external transfers are not available for your business accounts.

Will I need to re-enroll in eStatements?
No. If you were enrolled in eStatements previously, you will continue to receive them without taking further action.

Can I still use mobile banking?
Yes. The new mobile app mirrors the functionality of online banking and introduces new features like improved mobile check deposit and enhanced security. You will need to ensure you are using the new app. See the FAQs regarding the mobile ap for more details.

How do I access both my personal and business accounts now?
Your accounts are now separated into two profiles: one for consumer and one for business. You can toggle back and forth between your personal and business profiles by clicking on the profile icon in the upper right corner of your screen.

Why did Bridgewater separate the profiles?
This change allows us to offer enhanced commercial capabilities while keeping your personal banking simple, secure, and user-friendly.

Can I use the same email address for both profiles?
Yes, you can use the same email for communication and alerts, but you’ll have distinct usernames and logins for personal and business access.

Will I still get alerts for both profiles?
Yes, alerts can be configured separately for each profile, allowing you to stay informed about both business and personal activity.

What about mobile access? Do I need two apps?
No, just one app. When you log in, the app will prompt you to select the correct profile. You can easily switch between them once you’re signed in.

Will I need to reestablish any of my existing Bill Pay or transfers?
Your personal Bill Pay profile, including scheduled payments, payees, and transfers, were carried over. Your business Bill Pay profile did not carry over and will need to be reconfigured. If you plan to use business Bill Pay, you will need to contact our team at 952.893.6868 or [email protected] to ensure we activate this feature for you.

Who do I contact if something looks off?
Our dedicated team is ready to assist with your banking experience. Reach out to us at 952.893.6868 or [email protected].